Ever figure out whose information employees really apply to get their jobs done? Yes, some information comes from HR. Yes, some comes through internal communication. Yes, some comes from the boss. And some comes through professional development and training.
But what’s really interesting is the actual value of the information employees receive, from their perspective. In other words, what they will actually extract and use on the job. Here’s my metric of the value of the information employees get, by source, to help them get their work done each day.
6% Upper management
7% Middle management
8% District management
30% First-line supervisory management
The first-line supervisor has the highest impact. This is something most of us already know. Employees are most responsive, listen to, and care most about the person to whom they directly report.