Educational psychologists talk about six levels of thought that are known collectively as Bloom’s Taxonomy: Knowledge, Comprehension, Application, Analysis, Synthesis and Evaluation. For public relations professionals, utilizing social media requires all of those skills. Monitoring blogs and social networks for mentions of our brands, and responding when appropriate, is a new challenge for the public relations community. It requires new tools and an attention to the unique cultures of social destinations online. But all of that falls in the categories of Knowledge, Comprehension, Application and Analysis that have always been integral to public relations.
What many people find most intimidating about using social media for professional communications is the idea of creating content: blog posts, videos, podcasts, widgets, microsites and more. That’s Synthesis, and while it may seem scary, it presents enormous opportunities for us to bring our messages directly to clients and consumers.