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Research Makes Your Communications Plan Work Smarter, Harder and More Frugally

Posted by Ken DeSieghardt in November 30th 2011  

Join Ken DeSieghardt for his online training session, “Take the Mystery Out of Market Research: Learn to Better Understand Your Clients and Prospects,” on Thursday, Dec. 8, 2011.  Register Now

If you are currently sitting on a communications budget that is as big — or bigger — than the one you had five years ago, you can stop reading now. (Thank you for visiting this blog, Mr. Gates. Have a nice day.)

For the rest of us, the challenge to build and nurture relationships with those who are important to the success of our company (or our clients’ companies) continues to grow as our budgets continue to shrink. Add into the mix the ever-expanding platforms demanding the attention of your key stakeholders, and it’s enough to cause even the most seasoned public relations pro to throw up his or her hands and exclaim, “It can’t be done without more budget!”

Actually, it can. And the people who can tell you how to build and field a successful communications plan are those very stakeholders you are trying to reach.

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under: Corporate Communications and Public Relations, Measurement, Research & Evaluation, Professional Development and Training, Strategic Planning, Techniques & Tactics, Webinars
Tags: communications plan, Corporate Communications and Public Relations, evaluation, measurement, Professional Development and Training, research, Strategic Planning, webinar
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Stoker and Rawlins Continuum of Accountability

Posted by Kaye Sweetser in October 18th 2010  

Dr. Kevin Stoker, APR of Texas Tech University and Dr. Brad Rawlins of Brigham Young University presented their work developing a continuum of accountability during the Public Relations Research Showcase Presentations round-robin session at the 2010 PRSA International Conference.

They propose 3 types of accountability, from lowest to highest:

  1. Direct Accountability
  2. Social Accountability
  3. Ideal Accountability

In direct accountability the organization and its stakeholders are accountable to one another, though it is more often looked at in terms of how well the organization serves its stakeholders. An example of direct accountability occur when the organization responds directly to a customer complaint. Today we see high levels of this occurring through technology, such as Southwest Airlines Twitter account where the airline responds to complaints tweeted by delayed or otherwise inconvenience customers.

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under: 2010 International Conference: Powering PRogress, Corporate Communications and Public Relations, Educators Academy, Ethics, Interviews, Management & Leadership, PRSA Conferences, PRSA International Conference, Relationship & Reputation Management, Social Responsibility & Cause Marketing
Tags: corporate+transparency, Ethics, research, scholar, scholarship
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