In today’s digital marketing landscape, breaking news occurs every minute — sometimes even in seconds — and we’re seeing more and more brands take advantage of this condensed news cycle to leverage real-time marketing, which is all about connecting what’s happening right now to your brand. Real-time marketing, or “news-jacking” as it’s sometimes called, is what good public relations always has done, but now we have the opportunity to leverage social networks and online conversations to make an impact in minutes.
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Tags: 2013 International Conference: One World, Branding & Brand Management, Corporate Communications and Public Relations, Marketing & Marketing Communications, Media Relations, Professional Development and Training, prsa conferences, PRSA International Conference
There is so much to dislike about social media — yet, there are so many new avenues of communication available to you during a crisis that it becomes hard to do so. On the other hand, social media can also blow up with excessive criticism and hate. Add to that the fact that your older executives may freak out when they read all of the negative criticism. You then have a real PR problem on your hands. However, it is impossible to overlook the power of circumventing the media in certain crises when you can’t get news coverage by taking your message straight to your social media audience. Also, it is gratifying to get positive feedback from people who are hungry for news updates and find solace in knowing you provided them vital information.
Are you as tired of this merry-go-round as I am? Sorting it all out is nothing short of exhausting.
So, what do you think? Does “shiny and new” beat “tried and true?” In other words, does new social media serve you better than the traditional approach to crisis communications?
What happens if you combine all of the new social media, the latest technology, great media relations and great crisis communications? I have done it while in seven feet of floodwaters with no electricity for five days. I ended up on live television on CNN and The Weather Channel, broadcasting my story from the heart of a hurricane, where even their own news crews couldn’t go. Would you like to learn the secrets of doing that? Some of them can be found here.
To help you sort it all out, you are invited to join me Sept. 24 in Arlington, Va., where we will explore the good, bad and ugly of social media for crisis communications. Do not come if you are expecting suggestions for one magic solution that works for every organization — there is no such thing. For a sample of what you will hear, visit here.
Tags: Crisis Communications, crisis reputation, Media Relations, media training, Professional Development and Training, Seminars, Social Media
Last month, Lisa Bialecki, senior director of Integrated Communications for Rust-Oleum, and I hosted a PRSA webinar, now available on-demand, called, “Going Beyond the Press Kit to Engage Influencers.” During the webinar, we highlighted the efforts Rust-Oleum has made to develop and deploy a sustainable blogger network as well as eight common ways brands can fail in the blogger space.
The discussion during the webinar was rich. It’s clear that today’s public relations professionals are already incorporating blogger relations into their marketing mix. But many are curious about how to identify the right bloggers, how to disclose your relationship and how to measure the success of your efforts. Here is a recap of some of the most frequently asked questions.
How Charles Ramsey, The NFL Draft And A Presidential Election Can Help You Land Your Next Big Media Hit
Tying your company into what’s already on the media agenda is a great way to boost the newsworthiness of your pitch angles.
McDonald’s struck an excellent balance this week when reacting to the benevolent neighbor who rescued the three abducted Cleveland women. Charles Ramsey mentioned McDonald’s in both his now-famous initial TV interview and his 911 call, which also went viral. He was the top trending topic on Twitter for almost a full day. Many in the Twitterverse hailed him as a hero and called on McDonald’s to figuratively shower him with Big Macs.
But the company showed appropriate restraint in its eventual tweet. First, they expressed support and sensitivity to the victims. Then, a subtle hint that they would “be in touch” with Ramsey. McDonald’s reps didn’t return calls asking for further comment — another wise move to avoid being perceived as exploiting the sensitive situation.
Do’s, Don’ts and Docs: A Prescription for Improving Health Care Through Physician and Patient Conversations
A few minutes before midnight on the evening of April 3, 2012, I sat alone, exhausted, in a hotel room in Washington, D.C. The room was silent except for the constant click, click, click of my mouse as I nervously refreshed our website every other second. The story had already been broken hours ago by the Associated Press and word was beginning to spread about the next day’s announcement. However, all I cared about was making sure that our website, the central point of information we had worked on for months, went live when it was supposed to.
As April 3 became April 4, the site, as if sensing my anxiety, refreshed and the content — which we had spent countless hours meticulously editing, proofing and polishing — appeared in bright, bold colors illuminating the darkened hotel room. For a few hours, I could rest.
On the morning of April 4, 2012, the ABIM Foundation, along with Consumer Reports and nine medical specialty societies launched the Choosing Wisely® campaign at a standing-room-only event at the National Press Club in Washington, D.C. The ABIM Foundation, long a leader in advancing medical professionalism, created the campaign to encourage physicians and patients to engage in conversations about unnecessary tests and procedures that may provide no benefit, and actually could cause harm. To help begin these conversations, the nine societies created lists of “Five Things Physicians and Patients Should Question.”
The event marked the official unveiling of these lists, and while we were hopeful they would be well-received and embraced by physicians and patients, we were surprised, and, quite frankly, a bit overwhelmed by the response.
Tags: Communities, Corporate Communications and Public Relations, health academy, Media Relations, prsa conferences, section conference, Techniques & Tactics
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