Rather than thinking about how to get more people to our websites, or figuring out if we need to have a micro-site or a mobile site, we need to think about the “human digital channel” and interactions. “If you think about all those other things as the shop, then we’re working on how to make a better digital shopkeeper,” Brogan said.
Relationship & Reputation Management's archives
Tags: blogger relations, blogging, Media Relations, Professional Development & Training, PRSA 2011 International Conference: Imagine Create Inspire, prsa conferences, PRSA International Conference, public relations, social media & emerging trends
Join Geno Church for his workshop, Bringing Sexy Back to Offline Marketing, on Sunday, October 16, 2011 3:00 p.m. – 4:15 p.m. at the PRSA 2011 International Conference, Oct. 15–18 in Orlando, Fla.!
During my session, I’ll help you refocus your public relations efforts and evaluate the power of offline word of mouth for your brand.
With all the social media buzz floating around the public relations industry, let’s look at a few statistics:
- 90% of word of mouth happens offline (face-to- face or voice-to-voice) – Keller Faye Group
- 10% of word of mouth happens online (social media, email, texting) – Keller Faye Group
- 93% of retail sales happens offline – Forrester Research report
So why all this focus and attention on online word of mouth? It’s because offline Word of Mouth is very difficult to do. It’s because marketers treat word of mouth as an output (sustaining the conversation) and not as an input (starting the conversation).
It’s time to talk about The 5th P… PEOPLE
Tags: Professional Development & Training, PRSA 2011 International Conference: Imagine Create Inspire, prsa conferences, PRSA International Conference, public relations, Seminars, social media & emerging trends, word-of-mouth
Oh, the wondrous things we have! We can access so many new electronic tools, gadgets and mobile applications to make our media relations efforts more productive. However, can email ever replace a face-to-face conversation? Can a Facebook page convey the interplay of emotions at a live news conference? How can 140 characters explain the complexity of health care policy or do it without the cynicism that too often creeps into pithy, short bites?
In order to engage reporters, we should not give up our YouTube channels, LinkedIn accounts or Flickr photos. They all are part of the arsenal that media relations professionals use to help tell clients’ stories. However, I do think it is time to refocus ― social media is a means to the end, and not the end goal itself.
Tags: health academy, healthcare communications, Media Relations, prsa health academy conference, public relations, Social Media, transparency, trust
When you see Katie Paine is going to be on a panel to discuss evaluation, you know you’re going to get the real deal. Katie Paine is considered one of the true leaders of public relations measurement. Heck, she literally wrote the book on measuring public relationships!
So before she started her Tuesday afternoon presentation about “Reputation, Employee Engagement and Other Measures of PR Value,” I cornered her to talk numbers.
Katie Paine rattled off her 3 favorite metrics in this video in a single take without hesitation:
- Share of desirable conversation as compared with competitors
Tags: evaluation, kdpaine, measurement, monitor, PRSA 2010 International Conference, roi, value
Dr. Kevin Stoker, APR of Texas Tech University and Dr. Brad Rawlins of Brigham Young University presented their work developing a continuum of accountability during the Public Relations Research Showcase Presentations round-robin session at the 2010 PRSA International Conference.
They propose 3 types of accountability, from lowest to highest:
- Direct Accountability
- Social Accountability
- Ideal Accountability
In direct accountability the organization and its stakeholders are accountable to one another, though it is more often looked at in terms of how well the organization serves its stakeholders. An example of direct accountability occur when the organization responds directly to a customer complaint. Today we see high levels of this occurring through technology, such as Southwest Airlines Twitter account where the airline responds to complaints tweeted by delayed or otherwise inconvenience customers.
Tags: corporate+transparency, Ethics, research, scholar, scholarship
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