Crisis Communications's archives

10 Communications Lessons That You Can Learn From Harry Potter

Posted by Jeff Jackson in August 29th 2011

The final film in the blockbuster Harry Potter series, “Harry Potter and the Deathly Hallows Part 2,” opened in U.S. theaters on July 15. I must admit some sadness as the saga drew to a close.

From the book series’ birth 14 years ago, my family and I were enchanted with the protagonist Harry, his friends and enemies, and their remarkable adventures. My kids were 12 and 10 back then, and have grown into young adulthood following the unfolding dramas at Hogwarts School of Witchcraft and Wizardry and beyond.

We shared author J.K. Rowling’s books, went to the movies, bought the DVDs and impatiently awaited the next installments in the film series. Seeing the end in sight leaves me a little melancholy, though we’re sure to re-read the books and re-watch the movies as time goes by.

As an executive communications coach, I can’t help but think about Harry Potter in terms of my work. Here are the 10 lessons that Harry has taught me

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Metrics of Crisis: Building Effective Plans

Posted by James Lukaszewski in April 23rd 2010

What’s a crisis? A crisis is a people stopping, product stopping, show stopping, reputationally defining or trust busting event that creates victims and/or explosive visibility.

The operative word in this definition is the word “victims.” Just blowing things up or burning things down, but failing to hurt, kill, or threaten people or animals are certainly adverse circumstances, but they are not crises. The production of victims is the crucial ingredient of crisis.

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under: Corporate Communications and Public Relations, Crisis Communications, Measurement, Research & Evaluation, Professional Development and Training, Relationship & Reputation Management
Tags: crisis+communications, public+relations

Fix Your Six Biggest Crisis Communications Problems in Two Days

Posted by James Lukaszewski in January 25th 2010

Every quarter, I conduct a two-day strategic immersion program for senior public relations practitioners, Advanced Crisis Communication Strategy: How to Think and Advise Management Strategically During Tough Situations and Crises. We deal with some of the most nagging personal and professional issues during these two consecutive days where the discussions, issues and questions are at the highest level possible. This program begins by answering the six most commonly asked questions of personal and professional curiosity and challenge:

What does it truly mean to be strategic? What do I have to know, learn, change or be more aware of to be listened to, called earlier and have real impact?

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under: Corporate Communications and Public Relations, Crisis Communications, Professional Development and Training, Relationship & Reputation Management, Seminars
Tags: crisis+communication

Public Relations Blunders Teach “What Not to Do” in a Crisis

Posted by Wayne Hartrick in December 18th 2009

There is no better public relations teacher than a public relations blunder, a truth evident in recent headlines: “Stork Craft Manufacturing Experiences Massive Crib Recall,” “Tiger Woods Caught out for Adultery,” and “White House Suffers Breach of Security.” All of these crises were made worse by poor communication. Here are three vital lessons in crisis communications for public relations professionals pulled straight from the rumor mill.

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under: Corporate Communications and Public Relations, Crisis Communications, Relationship & Reputation Management
Tags: crisis+communications, reputation+management

Crisis Communication: Your Mindset Rewired

Posted by Lauren Vargas in November 9th 2009

This half-day, pre-Conference session by James E. Lukaszewski, ABC, APR, Fellow PRSA, CCEP, proves you don’t have to have all the presentation bells and whistles to hold the attention of your audience! Through strategic conversation, supplemental handouts and breakout sessions discussing real crisis scenarios, The Strategic Advisor in Action During Crisis session challenges public relations practitioners to re-evaluate how they interact with the media during a crisis situation and become better managers, leaders and people in these tough situations. Lukaszewski claimed he was not teaching public relations, but changing our mindset to view a crisis as an operator and management function. More than just a matter of semantics!

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under: 2009 International Conference: Delivering Value, Corporate Communications and Public Relations, Crisis Communications, Professional Development and Training, PRSA Conferences, PRSA International Conference, Relationship & Reputation Management, Seminars
Tags: crisis+communications, James+Lukaszewski, lauren+vargas, prsa+conference, reputation+management

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Crisis Communications's archives

10 Communications Lessons That You Can Learn From Harry Potter

Metrics of Crisis: Building Effective Plans

Fix Your Six Biggest Crisis Communications Problems in Two Days

Public Relations Blunders Teach “What Not to Do” in a Crisis

Crisis Communication: Your Mindset Rewired

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