It may be 98 degrees outside, but winter is coming.

As I mentioned in my previous post, I have a passion for period TV, and I really love “Game of Thrones.” In case you’re among the uninitiated, the series chronicles seven noble families fighting for control of Westeros, a mythical land that — among several fascinating traits — features seasons and climates of varying and completely unpredictable lengths and severities.

“Winter is coming” is the foreboding promise and motto of House Stark. The meaning behind the words is one of warning and constant vigilance. In a land where seasons are of an indeterminate length, this mantra reinforces that winter remains on the horizon even if we just wrapped what is the hottest July on record, and it very well could be a blazing-hot, ozone action day in your neck of the woods.

Uncertainty is certain: we know that we can’t definitively predict what our next business and communications “season” will be like — or even how long the one we’re in will last. Variables like the presidential election, European and Chinese economic instabilities, groundbreaking R&D and emerging cultural phenomena can shift communications and business climates overnight. But as communications professionals, we shouldn’t feel powerless in the face of unpredictability, because knowing that change is inevitable can actually center us — just as House Stark’s mantra keeps them focused and prepared.

I’m not the type to bask in the sun and deal with winter once it arrives; in fact, I’ve found that the sun’s warmth is all the more enjoyable knowing there’s a plan in place for my firm’s and our clients’ winters. I’ve found that the following steps have helped us prepare even our fastest-moving clients for the inevitable change in seasons, whenever that may occur: 

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Diagnosis:  In an ideal world, this should be the first stage of all of our client engagements. But in reality, do we actually give diagnostics the weight they are due?

If a patient comes to a doctor, and based on online research, says “I have a certain condition and I know how you should treat me,” would the doctor simply prescribe the medication requested by the patient? It’s unlikely that a good doctor would do that.

As communicators, we face a similar predicament. We frequently find ourselves faced with specific requests from our clients, such as placing an op-ed in The Wall Street Journal or securing an interview with a morning show, that they think will solve their problems.  However, unless we ask key questions and clearly understand the issues, we may not get to the root of their issue by simply meeting the request.

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Strategic communications online and on-demand training courses are included in PRSA membership.

Hardly a week goes by without shocking reminders of how important it is for companies to align internal and external audiences with brand, values and organizational strategies.

Think Susan G. Komen Foundation, U.S. troops mistakenly burning the Quran, Penn State, Bank of America fees, Herman Cain, your local (you name it).

Studies indicate that internally only one in five employees understands how their work contributes to an organization’s overall strategic direction. This lack of clarity is exacerbated by a daily bombardment of information, which interrupts focus and impedes innovation. Companies that fail to connect strategy with employees, customers, investors and the public — foreign and domestic — stifle growth and risk backlash or irrelevance.

As brand ambassadors, everyone involved with an organization must fully believe their actions are relevant to the mission.

This includes investors, boards of directors and employees, and extends to customers and vendors, allies and fans. In order to achieve buy-in to the mission, to energize and motivate, organizations must communicate openly and honestly about their strategy.

The five most effective ways to do this are through:

• Storytelling,
• Using vivid pictures,
• Engaging in discussion,
• Applying strategy in communication and by
• Walking the talk.

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A new key Public Relations Society of America (PRSA) membership benefit grants members free access to the 50 live and on-demand online public relations training webinars that are planned for this year, and now, there is a more user-friendly way for you to find them.

We have been working behind the scenes on the PRSA Calendar of Events to make virtual programming and in-person training easier and faster for you to locate. You can browse training sessions by date, or fine-tune your search by selecting a category to find a session by category.

Click Narrow By Category to see the categories available.

To access the free live and on-demand online training webinars or pay the member rate for in-person training seminars, first log in to your MyPRSA account and then complete the registration.

Expanded program categories, which are defined on each category page, now include:

• Accreditation Preparation & Maintenance
• Communication Strategy
• Crisis & Reputation
• Leadership & Management
• Measurement & ROI
• Media Relations
• Social Media
• Techniques & Tactics
• Writing

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There’s big news in the public relations industry this week as the Public Relations Society of America (PRSA) recently announced that they are embarking on an international effort to modernize the definition of public relations. Chartered in 1947, PRSA is the world’s largest and foremost organization of public relations professionals and boasts a community of more than 21,000 members across the United States. Their current definition of public relations — “public relations helps an organization and its publics adapt mutually to each other” was last updated in 1982, before Twitter, before Facebook, hell, even before you had a computer at your desk. Technology has changed a lot over the last 30 years. So to have the ways in which organizations and their publics relate to one another, it’s definitely time for a change.

Adam Lavelle, a member of the board of the Word of Mouth Marketing Association and chief strategic officer at the iCrossing unit of Hearst, agrees. In the New York Times article linked above, he says:

“Before the rise of social media, public relations was about trying to manage the message an entity was sharing with its different audiences. Now, P.R. has to be more about facilitating the ongoing conversation in an always-on world.”

Unfortunately, ever since the days of Edward Bernays, public relations has had its roots in “managing the message.” Public relations grew out of propaganda, spin and manipulation — no wonder we’ve had an image problem for the last 100 years! Too many public relations practitioners have become so focused on the message that they have totally forgotten the relations part of public relations. As The Cluetrain Manifesto taught us way back in 1999 (also before social media), “public relations does not relate to the public; companies are deeply afraid of their markets.” From press releases that sound like this and media pitches like this, public relations practitioners have gotten lazy, hiding behind words and messages instead of building an actual relationship.

PRSA (disclaimer: I’ve been a member of PRSA or PRSSA since 2000.) should take this same advice while redefining the definition of public relations. The words might end up being totally accurate and insightful, but if public relations practitioners don’t also change their actions, the perception of the industry will never change. I hope that all PRSA members would realize the perception of public relations is about more than words — it’s about actions. And with that, here are ten actions that I’d like to become part of the new definition of public relations:

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